Privacy Policy

At EL MANSOUR Clearing Agency, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics services.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Name and contact details (email, phone, address)
• Business information (company name, tax ID, business address)
• Shipping information (consignee/consignor details)
• Financial information for billing purposes
• Government-issued identification for customs purposes

1.2 Shipment Information

• Cargo details and descriptions
• Import/export documentation
• Customs declarations
• Transportation routes and tracking data

1.3 Automatically Collected Information

When you visit our website, we may collect:

• IP address and browser information
• Pages viewed and time spent on site
• Referring website information

2. How We Use Your Information

We use your information for the following purposes:

• Processing and managing your shipments
• Customs clearance and regulatory compliance
• Communicating about your services
• Billing and payment processing
• Improving our services and customer experience
• Meeting legal and regulatory requirements
• Protecting against fraud and security threats

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Partners

• Shipping carriers and transportation providers
• Customs authorities and government agencies
• Port authorities and terminal operators
• Insurance providers (when applicable)

3.2 Legal Requirements

We may disclose information when required by law, court order, or government regulation, including customs and trade compliance requirements.

4. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Secure data transmission protocols
• Access controls and authentication
• Regular security assessments
• Employee training on data protection
• Physical security of documents and facilities

5. Data Retention

We retain your information for as long as necessary to:

• Provide requested services
• Comply with legal obligations (customs records: 5 years minimum)
• Resolve disputes and enforce agreements
• Maintain business records

6. Your Rights

You have the right to:

• Access your personal information
• Request corrections to inaccurate data
• Request deletion (subject to legal requirements)
• Object to certain processing activities
• Receive your data in a portable format

7. International Data Transfers

Due to the nature of international logistics, your information may be transferred to and processed in countries other than The Gambia. We ensure appropriate safeguards are in place for such transfers.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

9. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy on our website with a new effective date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:

11. Complaints

If you believe we have not handled your information appropriately, you have the right to lodge a complaint with the relevant data protection authority in The Gambia.